Job Description

Lexus of Wesley Chapel is looking for a Barista for our Omotenashi Cafe. We pride ourselves in making sure that our guests “Experience Amazing” and strive to provide a world-class customer experience that is unparalleled in the automotive industry. What We’re Looking For As a Barista you will be responsible for the Cafe' area guest experience, handling guest requests, anticipating their needs and delighting them with every interaction. We are looking for someone who is dependable, loves people and building relationships on a daily basis. Our mission is to redefine automotive in the customer’s favor. From the customer experience we provide to the automobiles we sell and service, every Lexus of Wesley Chapel Associate plays a part. We also focus on you, the individual, with a number of lifestyle benefits: Everyday Learning - We are committed to our associates being in a role that is developmental, challenging, and personally fulfilling. This means that you might take on challenges you may not feel ready for, but have the full support of your manager and the Leadership Team to try, fail, learn, and try again. This makes development a core part of working at Lexus of Wesley Chapel and not something people only think about a couple times a year. Flexible Scheduling App - We respect and trust our associates. We value your time in the workplace, and outside of it. Greater freedom means happier associates. Happier Associates create unforgettable customer experiences. Through our scheduling app, sign up for the times you want to work. We’ll figure out the rest! Healthy Food Program - We believe our associates should be well fed and able to enjoy healthy and varied meals onsite. For the caffeine junkies, enjoy a cappuccino or latte at our coffee bar. The convenience of having food provided helps our team stay healthy and build relationships with fellow associates. Gym Membership - We want every associate to come to work with a healthy mind and a healthy body. That’s why we reimburse 100% of membership fees to the Wellness Center at Florida Hospital Wesley Chapel. Responsibilities:

• Cafe/Barista experience is a must.
• Welcomes customers in the Café/waiting area by determining their beverage interests and needs.
• Experience using cappuccino/espresso machines preferred.
• Ensures all customers in waiting area and sales floor has been served or offered something from our café.
• Able to keep conversations with customers as they wait for a service
• Educates customers by presenting and explaining the drink/snack options; answering questions and recording requests.
• Coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares varieties of coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, café latte, and cappuccino, etc...
• Attracting new customers to enjoy beverages; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Strong business communication skills
• Customer Service
• Ability to learn quickly
• Ability to respond quickly and appropriately to difficult situations
• Customer service mentality
• Must be professional in appearance and conduct
• Must be able to count and balance money
• Must have a friendly upbeat attitude and be a team player
• Self-starter who is intrinsically motivated

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