Job Description
Cardiovascular Physicians of Delaware
Position: Medical Receptionist
Location: in office in Bear, DE
Schedule: Monday-Friday, 8am-4:30pm
Job Summary
The Medical Receptionist answers, documents and directs incoming patient calls and schedules appointments from the call queue in a professional and courteous manner. Responds to patient messages and referrals timely with exceptional customer service.
Duties and Responsibilities
-Answers incoming calls from appointment queue and physician’s lines.
-Schedules and reschedules appointments within the required time frame.
-Understands patient inquiries and gathers information to determine how to best handle patient calls.
-Registers new patient accounts in EHR system per company protocol.
-Responds to referrals from outside of our practice.
-Documents messages in EHR clearly and accurately to other staff and departments.
-Responds to incoming EHR messages timely per department guidelines.
-Gives instructions and practice information including what is required for patient’s appointments.
-Provide excellent customer service at all times.
Educational Requirements and Qualifications
-High school diploma or equivalent.
-High volume medical call center experience preferred.
Knowledge, Skills, and Abilities
-Knowledge of medical terminology.
-Computer knowledge EHR and/or EMR.
-Excellent verbal and written communication skills.
-Excellent interpersonal and customer service skills.
-Excellent organizational skills and attention to detail.
-Excellent time management skills with a proven ability to meet deadlines.
Physical Requirements
-Prolonged periods of sitting at a desk and working on a computer.
-Finger dexterity to perform duties such as typing or writing.
-Ability to speak and hear.
Expectations of All Employees
-Provides exceptional customer service to our patients.
-Exhibits professionalism and ethical behavior at all times.
-Maintains strict confidentiality of patient and business information.
-Maintains OSHA and HIPAA regulations.
-Works as part of the CPPA team and treats everyone with respect, courtesy and friendliness.
-Adheres to all policies and procedures for our organization.
-Recommend improvements to policies and procedures to management.
-Participates in committees, discussions and other team functions.
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